Villento Casino Privacy Policy

Villento Casino respects the privacy of everyone who visits our website, creates an account, or uses our services. This Privacy Policy explains how we collect, use, store, and protect personal information in connection with Villento Casino and its online gaming environment.

This policy applies to players and website visitors in Canada and elsewhere where our services are made available. By using the website, you acknowledge that you have read this policy. Villento Casino is intended for individuals aged 18 or older, and we may process information necessary to verify age, identity, and eligibility.

Information We Collect

We collect information that is reasonably required to operate the casino, maintain account security, meet operational obligations, and provide customer support. The categories of information may include:

• Identity details, such as your name, date of birth, and gender where provided.
• Contact information, including your email address, telephone number, and residential address.
• Account credentials and preferences, such as your username, communication choices, and account settings.
• Transaction details relating to deposits, withdrawals, bonuses, wagers, and gaming activity.
• Verification information, which may include documents or information used to confirm identity, age, address, or the source of funds when appropriate.
• Technical data, including IP address, browser type, device information, operating system, language settings, and approximate location.
• Usage information, such as pages viewed, links selected, session times, and interactions with website features.
• Communications exchanged with our support team, including details submitted through contact forms or other available channels.

Some information is provided directly by you. Other information may be collected automatically when you use the website or obtained from service providers that help us verify information, process payments, prevent fraud, or maintain website functionality.

How We Use Information

Villento Casino uses personal information for clear and legitimate business purposes connected with providing and protecting our services. These purposes may include:

• Creating, administering, and maintaining your player account.
• Processing deposits, withdrawals, bonuses, and other account transactions.
• Confirming your identity, age, location, and eligibility to use the website.
• Detecting and preventing fraud, money laundering, unauthorized access, collusion, abuse of promotions, and other harmful or irregular activity.
• Managing responsible gaming tools, account restrictions, and player protection measures where applicable.
• Responding to questions, complaints, requests, and technical support enquiries.
• Improving website performance, game presentation, navigation, and user experience.
• Sending service messages, including account notices, security alerts, transaction updates, and policy information.
• Sending marketing communications where permitted and where you have not opted out or otherwise restricted such communications.
• Maintaining business records, enforcing our terms, resolving disputes, and protecting our rights and the rights of users.

We use information only to the extent reasonably necessary for the relevant purpose. Where practical, analytical information may be combined or assessed in a form that does not directly identify individual players.

Cookies and Similar Technologies

Villento Casino may use cookies, pixels, local storage, and related technologies to make the website work correctly and to understand how visitors use it. These technologies can remember login preferences, maintain sessions, support security controls, and assist with website performance.

Some cookies are essential for core functionality and may not be available for disabling through website settings. Other technologies may help us measure traffic, identify technical problems, personalize content, or evaluate promotional activity. Cookies may be placed by Villento Casino or by carefully selected service providers acting on our instructions.

You can usually manage cookies through your browser settings. Restricting or deleting cookies may affect login functions, preferences, game access, or other features. Browser controls do not always remove all forms of local storage, so additional settings may be available on your device or within the website.

Data Sharing

We do not treat personal information as a product for general sale. We may share relevant information with organizations that help us operate Villento Casino or protect our users, including:

• Payment processors, financial institutions, and transaction service providers.
• Identity verification, fraud prevention, security, and compliance providers.
• Technology, hosting, analytics, communications, and customer support providers.
• Professional advisers, auditors, insurers, and legal representatives where their involvement is appropriate.
• Corporate entities involved in a business reorganization, merger, acquisition, financing, or transfer of assets.

Service providers are expected to handle information for authorized purposes and to apply appropriate safeguards. We may also disclose information where necessary to comply with a valid legal process, respond to a lawful request, investigate suspected misconduct, protect the safety of users, or defend our legal interests.

Data Security

Villento Casino uses reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, alteration, disclosure, loss, or misuse. These measures may include access controls, secure transmission methods, monitoring, authentication procedures, and restricted handling of sensitive information.

No website, network, or electronic storage system can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential and should contact us promptly if you believe that your account or device has been accessed without permission. We may take steps to suspend or secure an account where unusual activity presents a risk.

Data Retention

We retain personal information for as long as it is reasonably necessary to provide services, administer an account, support financial records, investigate disputes, prevent misuse, and meet applicable business or legal responsibilities. The period may differ depending on the type of information and the reason it was collected.

When information is no longer needed, we may delete it, anonymize it, or securely isolate it from routine use. Some information may remain in backup systems for a limited period before it is overwritten or removed. Closing an account does not necessarily result in immediate deletion where retention is needed for security, dispute resolution, fraud prevention, or recordkeeping.

Your Rights

Depending on your location and the circumstances of the request, you may have rights relating to the personal information we hold about you. These may include the ability to:

• Ask for information about how your personal data is used.
• Request access to personal information associated with your account.
• Ask us to correct information that is inaccurate or incomplete.
• Request deletion or restriction of information, subject to applicable exceptions.
• Object to certain processing activities or withdraw consent where processing relies on consent.
• Request a copy of certain information in a usable format where this right applies.
• Opt out of promotional communications without affecting essential service messages.

We may need to verify your identity before completing a request. Certain information may need to be retained or processing may continue where it is necessary for security, fraud prevention, transaction integrity, dispute handling, or other permitted purposes. If you have concerns about how your information is handled, you may contact Villento Casino so that the matter can be reviewed.

Third-Party Services

The website may contain links, content, games, payment options, or tools provided by third parties. These services may collect information under their own privacy policies and terms. Villento Casino does not control the privacy practices of independent third parties, and you should review their notices before submitting personal information through an external service.

Third-party games or payment interfaces may also use cookies or similar technologies to maintain functionality, prevent fraud, or process transactions. Information shared with such providers is limited to what is reasonably required for the relevant service, subject to the arrangements in place with those providers.

International Transfers

Some providers supporting Villento Casino may process information in countries other than Canada. Where personal information is transferred or accessed internationally, we take reasonable steps to use appropriate contractual, technical, or organizational safeguards consistent with the purpose of the transfer.

Privacy protections may differ between jurisdictions. By using the website, you understand that information may be processed in another country when necessary to operate services, support transactions, maintain systems, or provide security functions. We continue to handle such information in accordance with this policy and applicable privacy obligations.

Policy Updates

We may revise this Privacy Policy when our services, technologies, business practices, or privacy obligations change. The updated version will be made available on the website, with a revised effective date where appropriate.

Material changes may be communicated through the website, by email, or through another suitable account notification. You should review this page periodically. Continued use of Villento Casino after an update takes effect indicates that you have read the revised policy, subject to any rights available under applicable law.

Contact Information

If you have a privacy question, wish to make a request, or need clarification about this policy, please contact Villento Casino at [email protected]. To help us handle your request efficiently, include a clear description of the issue and, where relevant, the account details needed to identify you. Do not send payment card numbers, passwords, or other unnecessary sensitive information in an initial message.

We may request additional information to confirm your identity before providing account-related details or acting on a privacy request. We aim to review privacy enquiries within a reasonable period and will explain if further time or information is needed.

Last updated: 9 September 2026